PRIVACY POLICY

Effective Date: July 20, 2026

Kapotas LLC, doing business as Kapotas Hardtop Storage & Customs (“Kapotas,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, retain, protect, and share information when you:

• Visit kapotashardtopstorage.com;

• Request information or an appointment;

• Purchase or use our services;

• Store a hardtop with us;

• Make a payment;

• Communicate with us; or

• Interact with our advertising or social-media content.

Business Address:
5603 NW 159th Street
Miami Gardens, Florida 33014

Phone: 754-252-2727
Email: info@kapotashardtopstorage.com

1. INFORMATION WE MAY COLLECT

1.1 Contact Information

We may collect:

• Name;

• Mailing address;

• Service address;

• Email address;

• Telephone number; and

• Emergency-contact information.

1.2 Vehicle and Property Information

We may collect:

• Vehicle make, model, model year, color, and door configuration;

• Vehicle identification number when reasonably necessary;

• License-plate information;

• Hardtop description, color, and configuration;

• Factory or aftermarket equipment information;

• Storage-identification number;

• Known condition or damage; and

• Ownership or authorization documentation.

1.3 Appointment and Service Information

We may collect:

• Requested services;

• Appointment dates and locations;

• Gate, parking, or property-access instructions;

• Service and storage history;

• Retrieval and reinstallation requests;

• Communications with us;

• Customer-support records;

• Signed or electronically accepted agreements; and

• Records showing when and how an agreement was accepted.

1.4 Photographs and Videos

We may photograph or record:

• The vehicle and hardtop;

• Existing scratches, chips, cracks, wear, or damage;

• Windows, seals, mounting points, electrical connections, and hardware;

• The removal, transportation, storage, delivery, and reinstallation process; and

• The condition of the vehicle and hardtop before, during, and after service.

1.5 Payment Information

We may collect:

• Billing name and address;

• Payment status;

• Transaction and refund records;

• Last four digits or tokenized payment-card identifiers; and

• Recurring-payment authorization records.

Full payment-card information may be collected, processed, and stored by our third-party payment processor rather than directly by Kapotas.

1.6 Website and Technical Information

Depending on the services and technologies used on our website, we may collect:

• IP address;

• Browser and device type;

• Operating system;

• Approximate location;

• Pages visited;

• Time spent on the website;

• Referring website;

• Form submissions;

• Cookie identifiers; and

• Analytics or advertising information.

2. HOW WE USE INFORMATION

We may use collected information to:

• Respond to questions and service requests;

• Confirm vehicle and hardtop eligibility;

• Schedule and manage appointments;

• Perform removal, transportation, storage, delivery, and reinstallation services;

• Identify and track stored hardtops and related components;

• Document property condition;

• Process payments and refunds;

• Charge authorized recurring storage fees;

• Issue invoices, receipts, and payment notices;

• Send scheduling, arrival, service, billing, storage, safety, and retrieval updates;

• Investigate damage, ownership, billing, or service claims;

• Prevent fraud, theft, unauthorized release, or misuse;

• Maintain facility, customer, and information security;

• Improve our website and services;

• Maintain tax, accounting, insurance, and business records;

• Enforce our agreements;

• Comply with legal obligations; and

• Send marketing communications when permitted.

3. DOCUMENTATION PHOTOGRAPHS

Kapotas may photograph or record vehicles, hardtops, components, and service locations when reasonably necessary to:

• Document existing condition;

• Identify stored property;

• Perform or confirm services;

• Investigate customer concerns or damage claims;

• Maintain insurance, legal, and business records;

• Support security requirements; or

• Confirm completion of a service.

Documentation photographs are part of the service process and do not require separate marketing consent.

4. OPTIONAL MARKETING CONSENT

Kapotas will request separate, optional permission before using identifiable customer photographs or vehicle images for public advertising or marketing when permission is reasonably required.

Marketing consent is not required to receive services.

Unless the customer expressly authorizes otherwise, Kapotas will make reasonable efforts to crop, obscure, or avoid publicly displaying:

• License plates;

• Faces;

• House numbers;

• Gate or access codes;

• Personal documents;

• Exact residential addresses; and

• Other directly identifying information.

A customer may withdraw permission for future marketing use by emailing info@kapotashardtopstorage.com.

Withdrawal will apply to future use but may not require Kapotas to retrieve or remove materials already printed, distributed, lawfully published, or incorporated into completed advertising before the withdrawal request was received.

5. SERVICE COMMUNICATIONS

Kapotas may send communications reasonably necessary to provide or administer services, including:

• Appointment confirmations;

• Scheduling and arrival updates;

• Payment receipts;

• Storage invoices;

• Automatic-payment notices;

• Failed-payment notices;

• Retrieval and reinstallation confirmations;

• Safety or emergency notices;

• Agreement or policy notices; and

• Responses to customer inquiries.

These operational communications are not promotional marketing.

6. TEXT MESSAGES

When a customer provides a mobile telephone number and agrees to text communication, Kapotas may send service-related text messages.

Message and data rates may apply.

Customers may request that nonessential text messages stop. However, Kapotas may continue using other reasonable communication methods to administer active services, storage, billing, safety matters, or customer requests.

Marketing text messages, if offered, will require any consent required by applicable law and will be handled separately from service communications.

7. PROMOTIONAL EMAILS

Kapotas may send promotional emails when a recipient requests them or when otherwise permitted by law.

Recipients may unsubscribe using the instructions included in the email or by contacting us.

Unsubscribing from promotional emails will not prevent necessary service, scheduling, billing, storage, safety, legal, or customer-support communications.

8. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

• Operate website features;

• Remember preferences;

• Understand website traffic;

• Improve the user experience;

• Analyze forms and page performance;

• Measure advertising; and

• Detect fraud or security concerns.

Visitors may adjust their browser settings to reject or delete cookies. Disabling cookies may affect certain website functions.

Where required, Kapotas may provide additional cookie choices or obtain consent before using nonessential advertising or analytics technologies.

9. HOW WE SHARE INFORMATION

Kapotas may share information with service providers that assist us with:

• Website hosting;

• Form processing;

• Appointment scheduling;

• Payment processing;

• Email delivery;

• Text messaging;

• Analytics and advertising;

• Customer management;

• Data storage;

• Accounting;

• Insurance;

• Legal services;

• Information technology; and

• General business operations.

These providers may access information only as reasonably necessary to perform their services or satisfy their legal obligations.

Kapotas may also disclose information:

• With the customer’s authorization;

• To investigate fraud, theft, threats, ownership disputes, or safety concerns;

• To protect customers, employees, Kapotas, or property;

• To respond to a subpoena, court order, warrant, or lawful government request;

• To enforce an agreement;

• In connection with an insurance claim;

• In connection with a merger, financing, restructuring, sale, or transfer of the business; or

• When otherwise required or permitted by law.

10. SALE OF PERSONAL INFORMATION

Kapotas does not intend to sell customer contact, vehicle, service, or payment information to independent third parties for monetary compensation.

Certain analytics or advertising technologies may involve limited disclosures of device, cookie, or website-activity information to technology providers. We may update this Privacy Policy when specific analytics or advertising systems are selected.

11. THIRD-PARTY PAYMENT AND SCHEDULING PROVIDERS

Kapotas uses or may use independent payment, appointment-scheduling, communication, and customer-management providers.

These providers may collect and process information under their own terms and privacy policies. Kapotas does not directly control the privacy or security practices of independent providers.

This Privacy Policy may be updated when specific providers are selected and additional disclosure becomes appropriate.

12. WEBSITE HOSTING

The Kapotas website is hosted using Hostinger-related services.

Website-hosting, form-processing, email, security, and technical-service providers may process limited information needed to operate, maintain, and protect the website.

13. DATA RETENTION

Kapotas may retain information for as long as reasonably necessary to:

• Provide active services;

• Maintain storage and property-identification records;

• Process payments and refunds;

• Resolve disputes or investigate claims;

• Maintain insurance records;

• Meet tax, accounting, and recordkeeping obligations;

• Prevent fraud or unauthorized property release;

• Enforce agreements;

• Protect legal rights; and

• Comply with applicable law.

Some information may remain temporarily in archived records or system backups after deletion from active systems.

14. DATA SECURITY

Kapotas uses reasonable administrative, physical, and technical safeguards appropriate to the types of information maintained.

However, no website, email system, payment platform, storage system, or electronic transmission method can be guaranteed completely secure.

Customers should not send complete payment-card numbers, passwords, Social Security numbers, or other highly sensitive information through ordinary email, text message, or an unsecured contact form.

15. CUSTOMER PRIVACY REQUESTS

Customers may contact Kapotas to request:

• Access to certain personal information;

• Correction of inaccurate information;

• Deletion of information when appropriate;

• Withdrawal of optional marketing consent; or

• Additional information about our privacy practices.

Requests should be sent to info@kapotashardtopstorage.com.

Kapotas may need to verify the requester’s identity before acting on a request.

Kapotas may retain information when reasonably necessary for active storage, billing, tax, accounting, insurance, fraud prevention, legal obligations, agreement enforcement, or dispute resolution.

16. CHILDREN’S PRIVACY

Kapotas does not knowingly collect personal information directly from children under 13 through its website.

Kapotas services must be requested and authorized by an adult who is legally capable of entering into the applicable agreements.

17. THIRD-PARTY LINKS

Our website may contain links to independent websites or services.

Kapotas is not responsible for the privacy, security, content, or business practices of third-party websites. Visitors should review the terms and privacy policies of those providers before submitting information.

18. CHANGES TO THIS PRIVACY POLICY

Kapotas may update this Privacy Policy as its operations, technologies, service providers, or legal requirements change.

The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated by email, website notice, or another reasonable method when appropriate.

19. CONTACT INFORMATION

Questions or requests concerning this Privacy Policy may be directed to:

Kapotas LLC
Doing Business as Kapotas Hardtop Storage & Customs
5603 NW 159th Street
Miami Gardens, Florida 33014

Phone: 754-252-2727
Email: info@kapotashardtopstorage.com