TERMS OF SERVICE

Effective Date: July 20, 2026

These Terms of Service apply to services provided by Kapotas LLC, doing business as Kapotas Hardtop Storage & Customs, referred to as “Kapotas,” “we,” “us,” or “our.”

Business Address:
5603 NW 159th Street
Miami Gardens, Florida 33014

Phone: 754-252-2727
Email: info@kapotashardtopstorage.com

By requesting, scheduling, purchasing, or using our services, the customer agrees to these Terms of Service and any applicable service order or separately accepted customer agreement.

Storage rates, recurring payments, cancellations, refunds, early-retrieval credits, and privacy practices are governed by our separate Policies & Customer Agreements page.

1. Services

Kapotas provides hardtop removal, pickup, transportation, storage coordination, return delivery, and reinstallation services for eligible Jeep Wrangler and Ford Bronco hardtops.

Services may be performed at an approved customer location or at the Kapotas facility.

The exact services, prices, storage charges, appointment details, and additional fees applicable to a customer will be shown in the applicable service order or customer agreement.

Kapotas may decline vehicles, hardtops, modifications, locations, or service requests that are unsafe, incompatible, outside our service area, or outside the reasonable scope of our operations.

2. Appointment Requests

Submitting a website form, sending a message, or requesting a date does not create a confirmed appointment.

An appointment is confirmed only after Kapotas:

1. Reviews the service request;

2. Confirms that the vehicle and hardtop are eligible;

3. Approves the service location;

4. Receives the required reservation deposit; and

5. Sends confirmation to the customer.

Requested dates and times are preferences until confirmed by Kapotas.

Kapotas may request photographs, vehicle information, modification details, access instructions, or other information before confirming service.

3. Customer Eligibility and Authority

The customer must be at least 18 years old and legally capable of entering into a binding agreement.

By requesting service, the customer represents that the customer:

• Owns the vehicle and hardtop or has authorization from the owner;

• Has the legal right to approve removal, transportation, storage, and reinstallation;

• Has disclosed any lease, lien, rental arrangement, ownership dispute, or other restriction affecting the vehicle or hardtop;

• Has provided accurate customer, vehicle, payment, and service-location information; and

• Has authority to permit Kapotas to enter and work at the selected location.

Kapotas may require photo identification, vehicle registration, proof of ownership, or written authorization before performing service or releasing property.

Kapotas may suspend service or release when ownership or authority is disputed.

4. Vehicle Access Authorization

The customer authorizes Kapotas personnel to take reasonable actions necessary to perform the requested service, including:

• Accessing the vehicle;

• Entering passenger and cargo areas;

• Starting or moving the vehicle when reasonably necessary;

• Operating doors, windows, locks, seats, and interior controls;

• Disconnecting and reconnecting factory electrical connections;

• Disconnecting and reconnecting washer lines;

• Removing and reinstalling factory bolts, trim, panels, and hardware;

• Handling removable roof panels and accepted accessories; and

• Accessing an approved driveway, garage, workplace, parking area, gated community, or other service location.

The customer must provide all required keys, key fobs, gate codes, parking permissions, building permissions, and special operating instructions.

Kapotas will not retain a vehicle key longer than reasonably necessary to perform the scheduled service.

5. Customer Preparation

Before the appointment, the customer must:

• Remove valuables and personal belongings;

• Clear the cargo area and surrounding workspace;

• Provide a flat, stable, paved, and reasonably safe work surface;

• Provide sufficient clearance around and above the vehicle;

• Ensure the vehicle is accessible and operational;

• Disclose known leaks, cracks, damaged wiring, stripped bolts, corrosion, loose trim, or structural concerns;

• Disclose all aftermarket equipment and modifications;

• Remove property not intended to remain with the hardtop;

• Secure pets and other hazards; and

• Obtain any required permission from a property owner, employer, homeowners’ association, condominium association, building manager, or parking operator.

Kapotas is not responsible for personal property left in the vehicle or attached to the hardtop unless specifically identified and accepted in writing.

The customer may be responsible for additional labor, transportation, or appointment charges when the vehicle or location is not properly prepared.

6. Safe Working Conditions

Kapotas may delay, refuse, discontinue, or reschedule service when conditions are unsafe or unsuitable, including:

• Lightning, heavy rain, flooding, high winds, or severe weather;

• Insufficient workspace or overhead clearance;

• Uneven, unstable, obstructed, or unpaved surfaces;

• Inaccessible vehicles or properties;

• Unsafe public parking conditions;

• Aggressive animals;

• Threatening, abusive, or disruptive behavior;

• Suspected stolen property;

• Hazardous substances;

• Illegal activity;

• Undisclosed structural damage;

• Unsafe aftermarket modifications; or

• Any condition presenting an unreasonable risk to people, vehicles, property, or equipment.

Customer-caused access or safety problems may be handled under the applicable cancellation or no-show policy.

7. Aftermarket Equipment and Modifications

The customer must disclose equipment or modifications that may affect removal or reinstallation, including:

• Roof racks;

• Light bars;

• Rooftop tents;

• Custom wiring;

• Sound equipment;

• Aftermarket headliners;

• Custom seals;

• Security devices;

• Nonfactory bolts or mounting hardware;

• Body modifications; and

• Accessories attached to or passing through the hardtop.

The standard service package does not automatically include removal, repair, storage, transportation, modification, or reinstallation of aftermarket equipment.

Kapotas may decline equipment that is unsafe, damaged, improperly installed, incompatible, excessively heavy, or outside the confirmed scope of service.

Additional labor or service charges may apply when aftermarket equipment requires additional work.

8. Inspection and Documentation

Kapotas may inspect, photograph, or record the vehicle, hardtop, windows, seals, mounting points, hardware, wiring, trim, surrounding painted surfaces, and related components before, during, and after service.

Documentation may be used to:

• Record existing condition;

• Identify scratches, chips, cracks, wear, corrosion, or missing parts;

• Identify stored property;

• Document removal and reinstallation;

• Investigate a customer concern or damage claim;

• Maintain insurance, legal, or business records; and

• Confirm completion of service.

Service-documentation photographs do not require separate marketing consent.

Public marketing use is governed by the optional marketing authorization described in the Privacy Policy.

9. Preexisting and Hidden Conditions

Hardtop removal may reveal conditions that were not visible before service, including:

• Worn, damaged, or misaligned seals;

• Existing water intrusion;

• Rust or corrosion;

• Cracked or loose trim;

• Stripped, seized, or damaged bolts;

• Damaged mounting points;

• Loose or defective wiring;

• Previous repairs;

• Paint damage;

• Structural damage;

• Manufacturer defects; or

• Improper aftermarket installation.

Kapotas is not responsible for preexisting defects or damage that becomes visible during ordinary removal, handling, transportation, storage, or reinstallation.

If damaged, unsafe, incompatible, or missing components are discovered, Kapotas may stop work and contact the customer.

Replacement parts, repairs, fabrication, and additional labor are not included unless approved by the customer.

Kapotas may decline to reinstall a hardtop when reinstallation would be unsafe or reasonably likely to cause damage.

10. Hardware and Replacement Parts

The customer is responsible for replacing damaged, corroded, missing, stripped, incompatible, or previously modified hardware unless the condition was directly caused by Kapotas’ failure to use reasonable care.

Kapotas may recommend replacement bolts, seals, connectors, trim pieces, or other components when existing parts are unsafe or unsuitable.

Material replacement-part charges will not be added without customer authorization.

11. Water Leaks, Wind Noise, and Adjustments

Hardtop removal and reinstallation may affect seals that are worn, damaged, dirty, misaligned, previously repaired, or improperly maintained.

Kapotas will use reasonable care during reinstallation but does not guarantee that the vehicle will be completely free from:

• Water intrusion;

• Wind noise;

• Seal movement;

• Squeaking;

• Minor alignment differences; or

• Future adjustment needs.

Kapotas is not responsible for these conditions when they result from preexisting wear, manufacturer design, vehicle age, damaged seals, body alignment, previous accidents, aftermarket modifications, prior repairs, off-road use, or third-party work.

12. Customer Inspection After Reinstallation

The customer must inspect the hardtop and vehicle immediately after reinstallation and before accepting completion of the service.

The customer should inspect:

• Exterior condition;

• Windows;

• Hardtop alignment;

• Mounting hardware;

• Electrical connections;

• Rear wiper operation;

• Washer-line connection;

• Interior trim;

• Removable roof panels; and

• Visible seals.

Any condition that can reasonably be identified during the immediate inspection must be reported before Kapotas leaves the service location.

A condition that could not reasonably be detected immediately must be reported in writing as soon as it is discovered.

The customer must provide photographs and allow Kapotas a reasonable opportunity to inspect and address the concern before another person or business performs repairs or alterations.

Kapotas may be unable to accept responsibility for a claim when the condition has been altered, repaired, adjusted, or disturbed before Kapotas is permitted to inspect it.

13. Service Delays

Kapotas is not responsible for delays caused by circumstances outside its reasonable control, including:

• Severe weather;

• Hurricanes or tropical storms;

• Flooding;

• Road closures;

• Heavy traffic;

• Accidents;

• Vehicle or equipment breakdowns;

• Power, telephone, or internet outages;

• Building emergencies;

• Government orders;

• Labor shortages;

• Supply shortages;

• Security incidents; or

• Other emergencies.

Kapotas will make reasonable efforts to notify the customer and reschedule affected services.

Requested delivery and reinstallation dates are not guaranteed until confirmed.

14. Refusal or Termination of Service

Kapotas may refuse, discontinue, or terminate service when:

• The customer provides inaccurate or misleading information;

• The customer lacks authority over the vehicle or hardtop;

• The property is suspected to be stolen;

• The customer has an unpaid balance;

• The customer violates an applicable agreement;

• The service location is unsafe or unauthorized;

• The customer or another person behaves abusively, threateningly, fraudulently, or unlawfully;

• The vehicle or hardtop differs materially from the information provided;

• Required access or equipment is unavailable;

• Continuing the service creates an unreasonable risk; or

• Performing the service would violate applicable law or insurance requirements.

The customer remains responsible for authorized services already performed and charges already incurred.

15. Limitation of Liability

Kapotas will use reasonable care while performing services.

To the fullest extent permitted by law, Kapotas will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential damages, including:

• Lost income;

• Lost profits;

• Lost business opportunities;

• Loss of vehicle use;

• Rental-vehicle expenses;

• Missed travel;

• Missed appointments;

• Emotional distress;

• Loss of enjoyment; or

• Other indirect financial losses.

Kapotas is not responsible for preexisting damage, manufacturer defects, hidden conditions, ordinary wear, customer modifications, or damage caused by third parties.

Nothing in these Terms excludes or limits responsibility that cannot legally be excluded or limited under Florida law.

16. Customer Responsibility and Third-Party Claims

The customer is responsible for claims, losses, fines, towing charges, parking violations, access fees, property-management charges, or other costs resulting from:

• Inaccurate information;

• Lack of ownership or authority;

• Unsafe or unauthorized service locations;

• Undisclosed equipment or vehicle conditions;

• Customer misconduct;

• Prohibited property;

• Failure to follow instructions; or

• Violation of these Terms.

To the extent permitted by law, the customer agrees to reimburse Kapotas for third-party claims resulting from the customer’s lack of authority, material misrepresentation, unlawful conduct, or violation of these Terms.

This provision does not require the customer to protect Kapotas from Kapotas’ own negligence or unlawful conduct.

17. Website Information

Kapotas attempts to keep website descriptions, prices, availability, photographs, and other information accurate.

Website information may contain typographical, technical, pricing, or descriptive errors or may become outdated.

Kapotas may correct obvious errors before confirming or completing a service.

Website content does not override a signed service order, Storage Agreement, or other written agreement.

The website may be temporarily unavailable because of maintenance, hosting issues, software problems, security incidents, or circumstances outside Kapotas’ control.

18. Intellectual Property

The Kapotas name, logo, website design, graphics, photographs, videos, written content, and other original materials are owned by or licensed to Kapotas LLC.

These materials may not be copied, reproduced, modified, distributed, republished, sold, or commercially used without written permission.

Visitors may view and print reasonable portions of the website for personal, noncommercial use.

19. Third-Party Services and Links

Kapotas may use or link to independent services, including payment processors, scheduling platforms, website-hosting providers, mapping services, analytics providers, email and text platforms, and social-media services.

Kapotas does not control the security, availability, content, privacy policies, or actions of independent third parties.

Use of a third-party service may be governed by that provider’s terms and privacy policy.

20. Electronic Communications and Signatures

The customer agrees that Kapotas may provide agreements, appointment confirmations, invoices, receipts, payment notices, service updates, and other communications electronically.

Electronic acceptance may include:

• Checking an acceptance box;

• Submitting an online form;

• Entering a typed or drawn electronic signature;

• Clicking an acceptance button;

• Replying with written approval;

• Completing a payment authorization; or

• Otherwise electronically indicating agreement.

The customer is responsible for providing a current email address and telephone number.

21. Separate Policies and Agreements

The following matters are governed by the separate Policies & Customer Agreements page and, where applicable, a separately signed Storage Agreement:

• Storage rates and minimum terms;

• Initial and recurring storage payments;

• Credit-card authorization;

• Failed payments and outstanding balances;

• Retrieval and property-release rules;

• Early-retrieval storage credits;

• Unclaimed-property and lien procedures;

• Reservation deposits;

• Cancellations and rescheduling;

• Refunds;

• Personal-information practices;

• Cookies and analytics;

• Marketing communications; and

• Marketing photograph authorization.

If these Terms conflict with a separately signed Storage Agreement concerning a storage-related matter, the signed Storage Agreement controls that matter.

22. Updates to These Terms

Kapotas may revise these Terms to reflect changes in services, operations, technology, law, or business practices.

The version in effect when a service is booked will generally govern that service.

The effective date at the top of this page identifies the current published version.

23. Complaints and Dispute Resolution

Before filing a lawsuit, the customer must provide written notice describing:

• The nature of the dispute;

• Relevant dates;

• The service involved;

• The requested resolution; and

• Supporting photographs or documents, when applicable.

Written notice must be sent to:

Kapotas LLC
5603 NW 159th Street
Miami Gardens, Florida 33014

Email: info@kapotashardtopstorage.com

Kapotas will have 30 days after receiving written notice to investigate and attempt to resolve the dispute.

If the dispute is not resolved, the parties agree to attempt nonbinding mediation in Miami-Dade County, Florida, before filing a court action.

Either party may bring an eligible claim in small-claims court without first completing mediation.

If mediation does not resolve the dispute, either party may pursue available remedies in a court of competent jurisdiction.

24. Governing Law and Venue

These Terms and all services provided by Kapotas are governed by the laws of the State of Florida.

Unless small-claims jurisdiction or another legally required venue applies, court proceedings must be brought in a court of competent jurisdiction in Miami-Dade County, Florida.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

26. No Waiver

Kapotas’ failure to enforce a provision on one occasion does not waive its right to enforce that provision or another provision in the future.

27. Entire Agreement

These Terms, together with the applicable service order, Policies & Customer Agreements, Storage Agreement, payment authorization, and written amendments, constitute the agreement concerning the applicable services.

Oral statements or informal messages do not modify the agreement unless confirmed in writing by an authorized Kapotas representative.

28. Contact Information

Questions about these Terms may be directed to:

Kapotas LLC
Doing Business as Kapotas Hardtop Storage
5603 NW 159th Street
Miami Gardens, Florida 33014

Phone: 754-252-2727
Email: info@kapotashardtopstorage.com