POLICIES & CUSTOMER AGREEMENTS

Effective Date: July 20, 2026

This page contains the Storage Agreement, Cancellation and Refund Policy, and Privacy Policy for Kapotas LLC, doing business as Kapotas Hardtop Storage & Customs.

General service rules, customer responsibilities, vehicle-access authorization, service limitations, liability provisions, and dispute-resolution terms are contained in our separate Terms of Service.

Customers may be required to separately sign or electronically accept the Storage Agreement and recurring-payment authorization before Kapotas removes, transports, or accepts possession of a hardtop.

Business Address:
5603 NW 159th Street
Miami Gardens, Florida 33014

Phone: 754-252-2727
Email: info@kapotashardtopstorage.com

1. STORAGE AGREEMENT

1.1 Storage Services

Kapotas provides climate-controlled indoor storage for eligible Jeep Wrangler and Ford Bronco hardtops.

Removal, pickup, transportation, return delivery, and reinstallation are governed by the applicable service order and Terms of Service.

1.2 Storage Rate and Minimum Term

Storage costs $69 per consecutive 30-day storage period.

A minimum commitment of three consecutive storage periods applies.

The initial storage charge is:

$69 × 3 storage periods = $207

The entire $207 initial storage charge must be prepaid when Kapotas removes, picks up, or otherwise accepts possession of the hardtop.

1.3 Initial Payment

Unless otherwise stated in writing, initial charges are:

• Service package: $249

• First three storage periods: $207

• Initial total: $456

• Reservation deposit already paid: $50

• Remaining balance due at pickup: $406

Applicable taxes and approved additional charges may be added.

The $50 reservation deposit is applied toward the initial total and is not an additional fee when the scheduled service is completed.

1.4 Beginning of Storage

The first 30-day storage period begins on the date Kapotas removes or otherwise accepts possession of the hardtop.

Storage periods are measured in consecutive 30-day intervals rather than calendar months.

1.5 Automatic Renewal

After the initial three storage periods, storage automatically continues in additional 30-day periods unless the customer schedules retrieval and satisfies all release requirements.

Each additional storage period costs $69, plus applicable taxes or authorized charges.

The charge will be processed before the beginning of the next 30-day period.

1.6 Credit Card on File and Recurring Authorization

A valid credit card must remain on file throughout the storage period.

The customer authorizes Kapotas and its third-party payment provider to automatically charge the card on file for:

• Additional 30-day storage periods;

• Applicable taxes;

• Approved additional transportation;

• Failed delivery or reinstallation attempts;

• Additional services requested by the customer; and

• Other charges authorized under the service order or Storage Agreement.

The customer is responsible for updating expired, replaced, declined, or invalid payment information.

1.7 Failed Payments and Outstanding Balances

If a payment is declined or cannot be processed, Kapotas may contact the customer and request updated payment information.

Storage charges continue while the hardtop remains in Kapotas’ possession.

A hardtop cannot be released, delivered, or reinstalled while an authorized balance remains unpaid.

Before release, the customer must pay all outstanding:

• Storage charges;

• Transportation charges;

• Additional service charges;

• Preservation expenses;

• Legally permitted collection expenses; and

• Other authorized amounts.

Kapotas may exercise lien rights or other remedies available under applicable Florida law. Any lien enforcement, sale, or disposition will occur only through legally required notices and procedures.

1.8 Property Identification

Kapotas may identify stored property using:

• Customer name;

• Vehicle make, model, year, and color;

• Vehicle identification number;

• License plate;

• Internal storage number;

• Barcode or numbered tag;

• Service-order number;

• Photographs; and

• Other distinguishing information.

Factory bolts, removable panels, wiring components, and accepted accessories may be labeled and stored with or near the hardtop.

1.9 Condition Documentation

Kapotas may inspect, photograph, or record the hardtop and vehicle:

• Before removal;

• During removal;

• During transportation;

• Upon arrival at storage;

• Before return delivery; and

• After reinstallation.

These records may be used to document condition, identify property, investigate claims, maintain business records, and confirm service completion.

Documentation photographs are part of the service and do not require separate marketing consent.

1.10 Storage Conditions

Hardtops are stored in a climate-controlled indoor facility located at:

5603 NW 159th Street
Miami Gardens, Florida 33014

Kapotas will use commercially reasonable care to:

• Identify stored hardtops;

• Place hardtops on appropriate storage equipment;

• Reduce unnecessary contact between stored items;

• Maintain reasonable facility security;

• Restrict unauthorized access; and

• Protect hardtops from ordinary indoor storage risks.

Climate control does not guarantee that temperature or humidity will remain constant at every moment. Temporary changes may occur because of power failures, equipment failures, severe weather, emergencies, maintenance, or circumstances outside Kapotas’ reasonable control.

1.11 Customer Visits and On-Site Services

Customers may visit the facility during approved hours and by appointment.

Customers may arrange to:

• Drop off a hardtop;

• Inspect a stored hardtop;

• Retrieve a hardtop;

• Have a hardtop reinstalled at the facility; or

• Receive another approved service.

Customers may not enter restricted storage or employee-only areas without authorization and supervision.

Kapotas may require identification and appointment confirmation before providing access to stored property.

1.12 Customer Insurance

Customers are encouraged to confirm whether their automobile, homeowners’, renters’, specialty-property, or other insurance covers a detached hardtop while it is transported or stored.

Kapotas does not provide personal insurance coverage to the customer or guarantee that every possible cause of loss is insured.

The customer must disclose custom equipment or a hardtop value substantially greater than the ordinary replacement value of a factory hardtop.

1.13 Extraordinary Events

Kapotas will use reasonable care while storing customer property.

Subject to applicable law, Kapotas is not responsible for loss or damage caused solely by circumstances outside its reasonable control, including:

• Hurricanes;

• Tropical storms;

• Flooding;

• Building emergencies;

• Government action;

• Utility failure;

• Civil disturbance;

• Natural disasters;

• Criminal acts by third parties despite reasonable security; or

• Other force-majeure events.

Nothing in this section limits responsibility that cannot legally be excluded.

1.14 Retrieval and Reinstallation Notice

The customer must provide at least seven days’ advance notice to request return delivery, retrieval, or reinstallation.

Requested dates are subject to:

• Route availability;

• Staffing;

• Weather;

• Vehicle and property access;

• Account status; and

• Confirmation by Kapotas.

A requested date is not confirmed until Kapotas provides written or electronic confirmation.

1.15 Early Retrieval

The customer may retrieve the hardtop before the end of the initial three-period minimum term.

The following rules apply:

• The first storage period is nonrefundable;

• The three-period commitment remains the minimum purchased term;

• Unused prepaid second- or third-period storage charges are not refunded in cash; and

• Eligible unused storage periods are maintained as future Kapotas storage credits.

Storage credits:

• Apply only toward future storage charges;

• Cannot be applied toward removal, transportation, delivery, or reinstallation;

• Have no cash value;

• Remain associated with the original customer account; and

• Are not transferable unless Kapotas approves the transfer in writing.

The customer should contact Kapotas to confirm the amount and availability of any storage credit.

1.16 Future Service After Early Retrieval

When a customer retrieves a hardtop early and later requests another removal and storage service:

• A new $249 service-package charge applies;

• Eligible storage credits may be applied only toward future storage charges;

• Storage credits cannot be applied toward the new service-package charge;

• A new service order and Storage Agreement may be required; and

• Current pricing and policies will apply unless otherwise agreed in writing.

1.17 Failed Delivery or Reinstallation

If Kapotas arrives for confirmed return delivery or reinstallation and cannot complete the service because:

• The customer is unavailable;

• The vehicle is unavailable;

• The location is inaccessible;

• The vehicle has been modified;

• The account has an outstanding balance;

• Conditions are unsafe; or

• Required authorization has not been provided,

Kapotas may return the hardtop to storage.

Additional transportation, handling, appointment, and storage charges may apply.

Storage charges continue until the hardtop is successfully released.

1.18 Release to Another Person

Kapotas will release a hardtop only to:

• The customer named in the Storage Agreement;

• A verified co-owner; or

• A person specifically authorized by the customer in writing.

Kapotas may require photo identification, written authorization, vehicle information, and account verification before release.

1.19 Change in Ownership

The customer must notify Kapotas if the vehicle or hardtop is sold, transferred, repossessed, or becomes subject to an ownership dispute.

Kapotas may suspend release until satisfactory documentation establishes who is legally entitled to possess the hardtop.

The Storage Agreement may not be transferred to a new owner without written approval from Kapotas.

1.20 Unclaimed Property and Lien Rights

Kapotas may claim a lien against stored property for authorized charges and expenses to the extent permitted by Florida law.

These amounts may include:

• Storage;

• Transportation;

• Labor;

• Preservation expenses;

• Legally required notices;

• Lawful enforcement costs; and

• Legally permitted sale expenses.

Kapotas will not treat a hardtop as abandoned solely because a payment is declined or the customer is temporarily unreachable.

Before enforcing a lien or arranging a legally permitted sale or disposition, Kapotas will provide the notices and follow the procedures required by applicable law.

The customer is responsible for keeping all mailing addresses, email addresses, telephone numbers, and emergency contacts current.

1.21 Separate Acceptance

The customer may be required to separately sign or electronically accept this Storage Agreement before Kapotas removes, transports, or accepts possession of the hardtop.

Kapotas may retain the signed agreement, customer information, payment authorization, property-identification records, and documentation photographs electronically.

2. CANCELLATION & REFUND POLICY

2.1 Reservation Deposit

A $50 reservation deposit is required to reserve an appointment.

The deposit is applied toward the amount due when the scheduled service is completed.

2.2 Cancellation With at Least 48 Hours’ Notice

A customer who cancels at least 48 hours before the confirmed appointment time may receive a refund of the $50 reservation deposit.

The customer may instead request that the deposit be transferred to a rescheduled appointment, subject to availability.

2.3 Cancellation With Less Than 48 Hours’ Notice

A cancellation made with less than 48 hours’ notice results in forfeiture of the $50 reservation deposit.

The deposit is not refundable, and a new deposit may be required to schedule another appointment.

2.4 Rescheduling

A customer who requests a schedule change at least 48 hours before the confirmed appointment may transfer the deposit to a new appointment, subject to availability.

A rescheduling request made with less than 48 hours’ notice may be treated as a late cancellation.

Kapotas may make exceptions at its discretion for severe weather, documented emergencies, or unusual circumstances.

2.5 No-Shows and Inaccessible Locations

A customer may be treated as a no-show when:

• The customer or authorized representative is unavailable;

• The vehicle is unavailable;

• The location cannot be accessed;

• Required keys, codes, or permissions are unavailable;

• The customer provides an incorrect address;

• The vehicle is not properly prepared;

• The work area is unsafe; or

• Kapotas cannot reasonably begin service after arriving.

The reservation deposit will be forfeited.

Additional transportation or service charges may apply before another appointment is confirmed.

2.6 Cancellation by Kapotas

When Kapotas cancels because it cannot provide the service, the customer may choose:

• A full refund of the reservation deposit; or

• Transfer of the deposit to a new appointment.

Kapotas is not responsible for indirect expenses caused by a cancellation or delay, including lost income, missed travel, rental-vehicle expenses, or other consequential losses.

2.7 Weather-Related Changes

Kapotas may postpone removal, delivery, or reinstallation when weather conditions create an unreasonable safety or property-damage risk.

When Kapotas initiates a weather-related postponement, the customer may transfer the deposit to a new appointment or request a refund.

2.8 Completed Services

Charges for services already completed are nonrefundable, including completed:

• Removal;

• Pickup;

• Transportation;

• Delivery;

• Reinstallation;

• Additional labor; and

• Storage already provided.

Kapotas may choose to correct a verified workmanship issue instead of issuing a refund.

2.9 Initial Storage Charges and Early Retrieval

The first three prepaid storage periods are governed by the minimum-storage provisions of the Storage Agreement.

The first storage period is nonrefundable.

Eligible unused second- or third-period charges resulting from early retrieval may be issued only as future storage credits and not as cash or card refunds.

2.10 Refund Processing

Approved refunds will generally be returned to the original payment method.

Processing time depends on the third-party payment provider and the customer’s bank or card issuer.

Kapotas does not control the time required for the customer’s financial institution to post an approved refund.

2.11 Promotional and Discounted Services

Promotional, discounted, bundled, prepaid, or specially priced services may be subject to additional restrictions disclosed at the time of purchase.

3. PRIVACY POLICY

3.1 Introduction

Kapotas LLC, doing business as Kapotas Hardtop Storage, respects customer privacy.

This Privacy Policy explains how Kapotas collects, uses, stores, and shares information when a person:

• Visits kapotashardtopstorage.com;

• Requests information;

• Schedules an appointment;

• Uses our services;

• Stores a hardtop with us;

• Makes a payment;

• Communicates with us; or

• Interacts with our advertising or social-media content.

3.2 Information We May Collect

Kapotas may collect the following categories of information.

Contact Information

• Name;

• Mailing address;

• Service address;

• Email address;

• Telephone number; and

• Emergency contact information.

Vehicle and Property Information

• Vehicle make;

• Vehicle model;

• Model year;

• Vehicle color;

• Door configuration;

• Vehicle identification number when reasonably necessary;

• License-plate information;

• Hardtop description;

• Hardtop color;

• Factory or aftermarket configuration;

• Storage-identification number; and

• Known condition or damage.

Appointment and Service Information

• Requested services;

• Appointment dates;

• Service location;

• Gate or property-access instructions;

• Communications;

• Service history;

• Storage history;

• Retrieval requests;

• Signed agreements; and

• Customer-support records.

Photographs and Videos

Kapotas may collect photographs or videos showing:

• The hardtop;

• The vehicle;

• Existing condition;

• Windows;

• Seals;

• Mounting points;

• Electrical connections;

• Hardware;

• Removal;

• Transportation;

• Storage;

• Delivery; and

• Reinstallation.

Payment Information

Kapotas may collect:

• Billing name;

• Billing address;

• Payment status;

• Transaction records;

• Last four digits or tokenized card identifiers;

• Refund information; and

• Recurring-payment authorization.

Full payment-card details may be processed and stored by our third-party payment provider rather than directly by Kapotas.

Website and Technical Information

Depending on the website services used, Kapotas may collect:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Approximate location;

• Pages visited;

• Time spent on the website;

• Referring website;

• Form submissions;

• Cookie identifiers; and

• Advertising or analytics information.

3.3 How We Use Information

Kapotas may use information to:

• Respond to inquiries;

• Review service requests;

• Schedule appointments;

• Confirm vehicle eligibility;

• Perform services;

• Transport and identify hardtops;

• Maintain storage records;

• Document property condition;

• Process payments;

• Charge recurring storage fees;

• Issue invoices and receipts;

• Send scheduling and service updates;

• Handle retrieval requests;

• Investigate damage or billing claims;

• Prevent fraud;

• Maintain security;

• Improve the website and services;

• Comply with legal, insurance, accounting, and tax requirements;

• Enforce agreements; and

• Send marketing communications when permitted.

3.4 Documentation Photographs

Kapotas may photograph or record vehicles and hardtops when reasonably necessary to:

• Document condition;

• Identify stored property;

• Complete services;

• Maintain business records;

• Investigate claims;

• Support insurance requirements; or

• Meet legal obligations.

Documentation photographs are part of the service and do not require separate marketing consent.

3.5 Optional Marketing Consent

Kapotas will request separate, optional permission before using identifiable customer photographs or vehicle images for public marketing when such permission is reasonably required.

Marketing consent is not required to receive services.

Unless the customer expressly authorizes otherwise, Kapotas will make reasonable efforts to crop, obscure, or avoid publicly displaying:

• License plates;

• Faces;

• House numbers;

• Gate codes;

• Personal documents;

• Exact residential addresses; and

• Other directly identifying information.

Customers may withdraw future marketing permission by contacting:

info@kapotashardtopstorage.com

Withdrawal does not require Kapotas to retrieve or remove materials already printed, distributed, lawfully published, or incorporated into completed advertising before the request was received.

3.6 Service Communications

Kapotas may send communications necessary to provide or administer services, including:

• Appointment confirmations;

• Scheduling updates;

• Arrival notifications;

• Payment receipts;

• Storage invoices;

• Automatic-payment notices;

• Failed-payment notices;

• Retrieval confirmations;

• Safety or emergency notices;

• Policy notices; and

• Responses to customer inquiries.

These operational communications are not promotional marketing.

3.7 Text Messages

When a customer provides a mobile number and consents to text communication, Kapotas may send service-related text messages.

Message and data rates may apply.

Customers may request that nonessential texts stop, although Kapotas may continue sending communications reasonably necessary to administer active services or respond to the customer.

Marketing texts, if used, will require any consent required by applicable law and will be handled separately from service communications.

3.8 Promotional Emails

Kapotas may send promotional emails when the recipient requests them or when otherwise permitted by law.

Recipients may unsubscribe using the instructions in the email or by contacting Kapotas.

Unsubscribing from promotional messages does not prevent necessary service, billing, storage, safety, or legal communications.

3.9 Cookies and Analytics

The website may use cookies and similar technologies to:

• Operate website features;

• Remember preferences;

• Understand website traffic;

• Improve the user experience;

• Measure advertising;

• Detect security concerns; and

• Analyze form and page performance.

Visitors may adjust their browser settings to reject or delete cookies. Disabling cookies may affect certain website functions.

3.10 How We Share Information

Kapotas may share information with service providers that assist with:

• Website hosting;

• Appointment scheduling;

• Payment processing;

• Email delivery;

• Text messaging;

• Analytics;

• Advertising;

• Customer management;

• Data storage;

• Accounting;

• Insurance;

• Legal services;

• Information technology; and

• Business operations.

Providers may access information only as reasonably necessary to perform services or fulfill legal obligations.

Kapotas may also disclose information:

• With the customer’s authorization;

• To investigate fraud, theft, threats, or safety concerns;

• To protect customers, employees, Kapotas, or property;

• To respond to a subpoena, court order, warrant, or lawful government request;

• To enforce an agreement;

• In connection with an insurance claim;

• In connection with a merger, sale, financing, restructuring, or transfer of the business; or

• When otherwise required or permitted by law.

3.11 Sale of Personal Information

Kapotas does not intend to sell customer contact, vehicle, service, or payment information to independent third parties for monetary compensation.

Advertising or analytics technologies may involve limited disclosures to technology providers.

Kapotas may update this policy when specific advertising and analytics systems are selected.

3.12 Third-Party Payment and Scheduling Providers

Kapotas uses or may use third-party payment and scheduling providers.

These providers may independently collect and process information under their own terms and privacy policies.

Kapotas will update this Privacy Policy when specific providers are selected and additional disclosure is appropriate.

3.13 Website Hosting

The Kapotas website is hosted using Hostinger-related services.

Website-hosting, form-processing, email, security, or technical-service providers may process limited information needed to operate and protect the website.

3.14 Data Retention

Kapotas may retain information for as long as reasonably necessary to:

• Provide services;

• Maintain storage and property records;

• Process payments;

• Resolve disputes;

• Investigate claims;

• Maintain insurance records;

• Meet tax and accounting obligations;

• Enforce agreements;

• Protect legal rights; and

• Comply with applicable law.

Some information may remain in archived records or backups for a limited period after deletion from active systems.

3.15 Data Security

Kapotas uses reasonable administrative, physical, and technical safeguards appropriate to the type of information maintained.

No website, email system, payment platform, storage system, or electronic transmission method can be guaranteed completely secure.

Customers should not send complete credit-card numbers, passwords, Social Security numbers, or other highly sensitive information through ordinary email or an unsecured contact form.

3.16 Customer Privacy Requests

Customers may contact Kapotas to request:

• Access to certain information;

• Correction of inaccurate information;

• Deletion of information when appropriate;

• Withdrawal of optional marketing consent; or

• Additional information about our privacy practices.

Requests should be sent to:

info@kapotashardtopstorage.com

Kapotas may need to verify the requester’s identity before acting.

Kapotas may retain information when reasonably necessary for active storage, billing, tax, accounting, insurance, fraud prevention, legal obligations, contract enforcement, or dispute resolution.

3.17 Children’s Privacy

Kapotas does not knowingly collect personal information directly from children under 13 through the website.

Services must be requested and authorized by an adult who is legally capable of entering into the applicable agreements.

3.18 Third-Party Links

The website may contain links to independent websites or services.

Kapotas is not responsible for the privacy, security, content, or business practices of third-party websites.

Visitors should review the policies of those providers before submitting information.

3.19 Privacy Policy Updates

Kapotas may update this Privacy Policy as operations, technologies, service providers, or legal requirements change.

The updated policy will be posted with a revised effective date.

3.20 Contact Information

Questions about these policies or Kapotas’ privacy practices may be directed to:

Kapotas LLC
Doing Business as Kapotas Hardtop Storage
5603 NW 159th Street
Miami Gardens, Florida 33014

Phone: 754-252-2727
Email: info@kapotashardtopstorage.com